Queue management system with digital signage
Long, disorganised queues frustrate customers and hide where service is slowing down. Synera delivers queue management systems that issue tokens, call customers to the right counter and turn waiting areas into useful communication space.
How it works
Token issuing
Customers take a token from a kiosk, a printer or their phone, choosing the service they need.
Calling displays
Clear token displays and audio announcements direct each customer to the right counter.
Waiting-area content
Between calls, the same screens show offers, information and announcements managed from PADS4.
Service-time reporting
Waiting and service times by branch, counter and service help you plan staffing.
Where it is used
Banks and financial services
Branch queues for teller, loans and account services.
Hospitals and clinics
Patient registration, consultation and pharmacy queues.
Service centres and offices
Automotive service centres, telecom stores, passport and government offices.
Frequently asked questions
What is a queue management system?
A queue management system organises walk-in customers using tokens, calling displays and reports, so people wait comfortably and are served in the right order at the right counter.
Can the queue display also show advertising?
Yes. With PADS4, the same screen that calls tokens can show promotions, health information or announcements between calls.
Can it report on waiting times?
Yes. The system records waiting and service times so managers can see where queues build up and plan staff accordingly.